The shipping policy is designed to process the orders smoothly and deliver them safely to your doorstep with 100% transparency. Our focus is to make Pakistan a hassle-free convenient shopping destination.
Shipping Coverage & Rates
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We charge standard shipping rates 150 PKR, throughout Pakistan with no hidden cost or additional charges. Our shipping process is hassle free.
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We deliver all over Pakistan, including major cities, smaller towns, and rural areas across all provinces.
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To ensure trust and convenience for our customers, we accept Cash on Delivery, which means you can pay cash only when your order is delivered to you.
Delivery Timelines
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Orders placed to major metropolitan areas are expected to arrive in 3 - 5 business days and may arrive 5 - 7 business days to remote areas.
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All orders are processed and prepared for shipment from our warehouse within 24 to 48 hours of order confirmation, excluding Sundays and public holidays.
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Please be aware that during major national holidays, Eid festivals, mega shopping sales (such as 11.11) and unforeseen road closures and weather, delivery times may be slightly longer.
Order Tracking & Verification
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Once your order is dispatched from our facility you will get an automated SMS and email with a unique tracking number from which you can track your package in real-time.
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We only work with the most trusted couriers in Pakistan, like Leopards Courier, TCS and BlueEX, to ensure that your high-value electronics are in safe hands.
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We will call you on a telephone to confirm your order, or send a WhatsApp message, before sending your parcel, to avoid any possibilities of fraudulent orders and miscommunication in your shipping details.
Address Changes & Cancellations
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You can change your shipping address or cancel your order up until 1 hour after you make your purchase by reaching out to our support through WhatsApp or phone.
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Any change in delivery address or cancellation of the package will be impossible after it has been handed over to our courier partner and is on the way to your city.
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If a package is returned to us due to an incorrect telephone number or incomplete address the buyer will have to pay for the re-delivery costs.
Package Damage & Discrepancies
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We strongly recommend all customers to check the outer flyer and packaging for any signs of tampering or severe damage before taking delivery and paying the courier rider.
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If, for any reason, you get a different product to the one you requested, please call our support helpline as soon as possible (within 24 hours) to obtain a replacement or request a refund.
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If it is reported “Delivered” on the tracking page and you have not received the package, please contact our customer care team as soon as possible, so that we can start an official inquiry with the courier service company to resolve the issue.