This is the designated page to help you resolve product issues efficiently. Every Anker device is backed by a 1-month warranty, offering reliable service and peace of mind. Explore the official product manual, or website’s FAQ section, to resolve the common queries instantly. For returns, exchange and warranty claims, have a closer look at the sections below.
1. The 1-Month Quality Warranty
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Defective products qualify for a complete item replacement within 1 month of the original order date.
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Damage from burning, physical breaking, water exposure, or theft caused by the customer is not covered by this policy.
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Complimentary accessories like free pouches, power bank cables, or charger cords are completely excluded from warranty protection.
2. Making a Warranty Claim
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Troubleshooting steps in the product manual or website FAQ section must be completed before starting an official claim.
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Claim requests must be submitted directly through the website support page or emailed to support@ankersale.pk for processing.
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Verification requires a valid Ankersale.pk order number or the original invoice from your order.
3. Return Policy
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Returns or exchanges based on a change of mind, personal preference, or incorrect product selection are not accepted. Please review the product specifications carefully before placing your order to ensure it meets your requirements.
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Approved returns are refunded in the form of a direct bank transfer. The refund is issued within 2–3 working days after the returned item has been inspected and approved.
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Refunds are processed only after the returned product has been received and verified. Once the bank transfer has been completed, the refund request is considered closed.
4. Return Policy Exclusions
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Items with scratches, dirt, physical damage, or torn outer packaging are strictly ineligible for a return or refund.
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Products with missing internal accessories, scratched authenticity codes, or mismatched serial numbers will be rejected immediately.
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Regular priced items are fully eligible for this policy, but all discounted sale items and free promotional products are excluded.
5. Shipping and Inspection Rules
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Customers must pay all return shipping fees, track their packages securely, and include the original retail box.
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Staff will inspect the returned item upon arrival and send an email notification regarding final approval or rejection.
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Failed inspections cancel the return eligibility, and the item is sent back to the customer at their own expense.
6. Offline and Third-Party Rules
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This policy covers only products bought directly from Ankersale.pk.
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Products bought from other sellers, shops or marketplaces are not covered by our warranty or return policy.
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Items purchased from other independent retail outlets must follow that specific retailer’s internal after-sales support guidelines.
7. Not Covered Under Warranty
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Normal aging or wear from regular use of products
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Products without valid proof of purchase.
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Lost or stolen items.
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Products that are no longer within the warranty period.
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Non quality-related issues reported more than 30 days after purchase.
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Free products or promotional giveaways.
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Repairs or modifications performed by third parties.
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Damage caused by external factors.
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Damage resulting from misuse of the product.
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Products purchased from other sellers.